Peel Region has launched “911 Awareness Week” to promote the proper use of the emergency line and recognize first responders.
In 2023, just over 900,000 calls, or nearly half of all calls to 9-1-1 were for non-emergencies. They were misuse, hang-ups, short duration (accidents), or test calls to the system. These calls take up valuable time and resources and can potentially prevent first responders from attending to real emergencies.
A press release from the region reminds us to call 9-1-1 only when someone needs immediate help from paramedics, police, or fire. “To prevent accidental calls, lock your cell phones and do not program 9-1-1 into them. In addition, teach children how to use 9-1-1 correctly and how to recognize an emergency.”
Peel Regional Chair Nando Iannicca says he’s proud to recognize the hard work of emergency service providers and first responders. “They save lives every single day and support us in our weakest moments. We thank them wholeheartedly for their heroic efforts. 9-1-1 Awareness Week is also an important reminder for everyone to use 9-1-1 properly. Only call 9-1-1 when there is an emergency, so our first responders can get to those who need help faster.”
Residents are being reminded to call 311 for local municipal government concerns or to get information on municipal programs and services. 811 to get answers to general health questions and concerns, and 211 for community-based health, social, and government services.
During 9-1-1 Awareness Week, Peel Region wants to recognize all first responders — emergency communicators, fire, police, and paramedics – for saving lives and helping residents in immediate need.