Today the Town of Caledon launched a new online tool to provide Caledon residents with a seamless and more efficient service request process. Effective July 11, the Pingstreet application is no longer supported by the Town and is replaced by the web-based Report a Problem tool.
“The Town of Caledon is committed to improving service delivery for our residents,” said Catherine McLean, Director of Customer Service and Communications. “Transitioning from the Pingstreet app to the Town’s Report a Problem tool means faster turnaround times for service requests. By reporting a problem at caledon.ca/reportaproblem, users automatically create service requests which are forwarded to the appropriate staff member for resolution.”
In order to ensure your service requests are received, users are encouraged to delete Pingstreet from their devices and opt for the Report a Problem webpage in future.
Report a Problem is just one of many initiatives the Town of Caledon has introduced to improve service delivery. Earlier this year, the Town launched 311 – an online platform for building permits and development applications and Have Your Say – a website that makes it easy and convenient for residents to provide input on a wide variety of Town projects.
Visit the mobile-friendly Report a Problem webpage to submit a service request and learn more.
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